Last Updated: June 2023

At Featured Keyboard Store, we handle shipping and returns with the same precision we apply to keyboard assembly. Whether you’re waiting for your new Geon F1-8X V2 or need to exchange those clicky switches for linears, we’ve engineered processes as smooth as our Broken-in Switches.

Shipping Information (The PCB Assembly Edition)

Order Processing

We test every order like we test our Fully Built Keyboards:

  • Processing Time: 1-2 business days (faster than lubbing stabilizers)
  • Weekend Orders: Processed the next business day

Shipping Options

Choose your preferred shipping method like selecting switch types:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery: 10-15 business days after shipping
    • Tracking provided (like switch actuation points)
  • Free Shipping (Orders $50+)
    • Carrier: EMS
    • Delivery: 15-25 business days after shipping
    • Perfect for keyboard kits and keycap sets
Keyboard Enthusiast Note: International shipping available worldwide (excluding some Asian and remote regions). Customs fees may apply – think of them like the unexpected cost of group buys.

Returns & Exchanges (The Hot-Swap Edition)

Our Return Philosophy

We understand that sometimes a product doesn’t meet your expectations – like receiving tactile switches when you wanted buttery smooth linears. That’s why we offer:

  • 15-day return window from delivery date
  • Items must be in original condition (think “factory-new keycaps”)
  • Original packaging required (like keeping your keyboard box)

Non-Returnable Items

Some components are final sale, similar to limited edition group buys:

  • Broken-in Switches (for hygiene reasons)
  • Opened keycap sets (must remain sealed like our HIBI JUNE R2 inventory)
  • Customized keyboard kits (equivalent to desoldered PCBs)
  • Final sale items (clearly marked like limited edition drops)

The 3-Step Return Process

Simpler than assembling a 60% kit:

Step 1: Initiate Request
Email [email protected] with:

  • Order number (found in your confirmation email)
  • Product name (e.g., “Keychron Q Max”)
  • Reason for return (helps us improve like firmware updates)
  • Photos if damaged (think “PCB flex test” documentation)

Step 2: Receive Authorization
Our human team (no bots here) will respond within 24 business hours with:

  • Return authorization number (your RMA “keycap”)
  • Shipping instructions (pack securely like we ship our Geon F1-8X V2)
  • Prepaid label if applicable (for defective items)

Step 3: Ship & Track
Send your package to:

Featured Keyboard Store Returns
1601 Northwest 22nd Street
Oklahoma City, OK 73106
USA

Include the RMA number visibly – like labeling your switch films.

Refund Process (The Lubed Stabilizer Edition)

Once received, we’ll inspect items with the same care we give PCB components:

  • Processing Time: 3-5 business days (faster than breaking in new switches)
  • Refund Method: Original payment (Visa/MasterCard/JCB/PayPal)
  • Timeline: 5-10 business days after processing (bank processing varies)
  • Shipping Costs: Non-refundable (like the effort in tuning stabilizers)

Exchange Program (The Switch Tester Approach)

Prefer an exchange? We’ll handle it with the precision of a switch puller:

  • Follow standard return process
  • Note desired replacement in your email
  • We’ll ship once original item is received
  • Price differences handled like adding premium keycaps

International Returns

For customers outside the US (excluding restricted regions):

  • Return shipping at your cost (like international group buy fees)
  • Original shipping costs non-refundable
  • Customs documentation required (the “switch opener” of international returns)
Pro Tip: Consider our Fully Built Keyboards if you’re unsure about components – they come pre-tested like our Broken-in Switches!

Questions? Email [email protected] – we respond faster than a 45g linear actuation.

Now that you’re covered, why not check out our Keyboard Kits for your next build?