At Featured Keyboard Store, we treat your questions with the same care we put into packaging your mechanical keyboard components. Below you’ll find answers to common inquiries from our global community of typing enthusiasts.
Product Questions
Q: What makes your keyboard components premium?
A: Just as we reject mass-produced mediocrity, we curate only components that meet exacting standards – whether it’s the smooth actuation of our broken-in switches, the precise tolerances of Geon cases, or the vibrant legends on our ABS keycaps. Every product reflects our obsession with typing perfection.
Q: How do I choose between Keychron Q Pro and V Max series?
A: Our Q Pro series offers uncompromising aluminum construction for endgame builds, while V Max provides exceptional value with premium features. Need help deciding? Email our keyboard specialists who use these boards daily.
Q: Are your switches pre-lubed?
A: Only our “Broken-in Switches” receive hand-lubrication. Other switches ship factory fresh for builders who prefer to customize their own actuation feel.
Shipping & Delivery
Pro Tip: Combine multiple items (like Keychron kits with matching deskmats) to optimize shipping efficiency. Deskmats ship flat without affecting dimensional weight!
Q: Why do you use different carriers for standard vs free shipping?
A: We match carrier strengths to your needs: DHL/FedEx deliver tracking precision for impatient builders, while EMS provides reliable economy shipping for patient enthusiasts stocking up on components.
Q: How is my keyboard protected during shipping?
A: Each package receives:
– Anti-static materials for sensitive components
– Reinforced corners for aluminum cases
– Biodegradable packing peanuts (never Styrofoam)
– Personal inspection by our keyboard-obsessed staff
– Anti-static materials for sensitive components
– Reinforced corners for aluminum cases
– Biodegradable packing peanuts (never Styrofoam)
– Personal inspection by our keyboard-obsessed staff
Q: Why don’t you ship to some Asian regions?
A: Certain remote areas have unreliable logistics networks where we can’t guarantee our packaging standards would protect your components. We’re constantly evaluating new shipping partners to expand our coverage.
Returns & Exchanges
Q: What if my DaringRun DR-70F arrives not quite endgame perfect?
A: We offer 15-day returns from delivery date. Email real humans at [email protected] – no bots, just fellow keyboard enthusiasts who understand your standards.
Q: Are there return exceptions?
A: For hygiene reasons, opened switch packs and used deskmats can’t be returned. All components must be in original packaging with anti-static bags intact.
Payments & Accounts
Q: Why don’t you accept AMEX/Discover?
A: Our payment processors specialize in secure international transactions for keyboard components. We’ve optimized for Visa/MasterCard/JCB/PayPal to keep fees low without compromising security.
Q: Is my payment information secure?
A: Absolutely. We process payments through PCI-compliant gateways and never store raw payment data – treating your financial security with the same seriousness as we do your keyboard’s anti-static protection.
Custom Requests
Q: Can you accommodate special shipping needs?
A: We’ve fulfilled everything from temperature-controlled switch deliveries to hand-carrying builds for Oklahoma City meetups. Email us with your specific request – if it’s physically possible, we’ll make it happen.
Q: Do you offer build consultation services?
A: While we don’t officially offer build services, our support team consists of passionate keyboard builders happy to share component recommendations. Just ask!
Still have questions? Reach our keyboard-obsessed team at [email protected]. We typically respond faster than a 45g linear switch actuates.